Privacy Policy

The following privacy policy outlines how Lincoln Heritage uses information collected on individuals who contract with Lincoln Heritage. We reserve the right to modify or amend this privacy policy at any time and for any reason. The modified or amended privacy policy will be posted here on our website. Last revised December 9, 2022.

In general, you can visit Lincoln Heritage Life Insurance Company on the internet without telling us who you are or revealing any information about yourself. Our web servers collect the IP addresses, not the e-mail addresses, of visitors. This information is gathered to measure the number of visits, pages viewed, etc. Like many websites, we use "cookies" to deliver more relevant product messages based on pages viewed while visiting our site or other preferences you make known during your visit. Please refer to the following "How we use 'cookies'" section for information about cookies and how we use them.

We use all this information to help us create a better experience for users of our website. There are times, however, when we may need information from you to respond to your inquiry or allow you to access specific account information. We collect no more personal information than is necessary to provide superior service.

How we use "cookies"

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information about your visit.

We primarily use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with an improved content experience. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can generally offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors so that we can improve or customize our website experience for a single user or for all users in general and to serve additional information outside of our website. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business and provide you with a more custom content experience.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome or Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify how your browser manages cookies. If you turn cookies off, content protected behind your user login will no longer be available.

This cookie management strategy is global in nature meaning that all cookies from all sources are managed the same way. You may also choose to manage cookies from different sources in unique ways. From time to time our third-party service providers require that we provide our site visitors who do not use global cookie management strategies the opportunity to use the cookie management options that they offer. When this is the case, we will post links to their policies and procedures in this section of our privacy policy.

Google Analytics Opt-Out

Network Advertising Initiative Opt-Out

There are times, however, when we may need information from you to respond to your inquiry or allow you to access specific account information. Typically, this may include name, email address, mailing address and phone number but could also include answers to qualifying questions, payment information and social security numbers. Our goal is to collect no more personal information than is necessary to provide superior service.

Your privacy is our concern

Lincoln Heritage Life Insurance Company recognizes the confidentiality expectations of our independent contractors and affiliates. When you contract with us you disclose a certain amount of information about yourself to us. We believe it is important you know how we treat the information about you we receive.

Our promise to you

We will not sell personal information to third parties.
We will collect only information necessary or relevant to our business.
We will use only legitimate means to collect information.
We will only make personal information available:

• to regulatory or other government authorities
• as authorized by you
• as otherwise permitted by law

We restrict access to nonpublic personal information to those associates who need to know to assist you in performing services on behalf of Lincoln, including maintaining or servicing accounts, providing customer service, processing, or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of Lincoln.

Lincoln Heritage Life Insurance Company believes in educating our associates so that they understand the importance of confidentiality of personal information and in taking appropriate measures to enforce privacy responsibilities by our associates.

Information collection – Licensed Insurance Agents

We collect nonpublic personal information about our independent insurance agents from:

• Your contracting paperwork.
• Your business dealings with us.
• Information we receive from the department of insurance or regulatory agencies.

Information use and disclosure – Licensed Insurance Agents

We may disclose information we collect about our independent insurance agents as permitted by law to the following persons or organizations:

• Your managing upline.
• Our mutual customers.
• To companies whom we contract with to perform marketing and support services on our behalf, such as data processors and printing companies.
• To regulatory and other government authorities. Examples include responses to a court order or a regulatory demand.

Companies with whom we share information are required to maintain the confidentiality of that information and to use it solely for the purpose for which it is disclosed.

The following lists the types of nonpublic personal information we may disclose as allowed by law:

• We use the information we receive from you on your contracting paperwork to process and maintain your appointment with us and to run any applicable background checks. Information includes your name, address, social security number, date of birth, email address, license number,
• We use Information such as commission earnings and balances, bank information, state license status and appointments to process business transactions and pay earned commissions,
• We print the contact information you have on file with the insurance department in the policy documents issued on policies written by you.

We will retain your personal information for a period which allows us to provide service to our policyholders; and fulfill the terms of our written contracts and agreements, and as permitted by law.

Medical information – Licensed Insurance Agents

If you enroll in our group insurance, we may collect medical information to provide our independent agents with a product or to process a claim. We do not use or share this information for any other purpose than as required or permitted by law or as otherwise authorized by you.

Information access and correction – Licensed Insurance Agents

You have the right to review and request correction of the personal information we have on file about you. To do this, contact our Agency department at:

Lincoln Heritage Life Insurance Co.
Agency Department
PO Box 29045
Phoenix, AZ 85038

Call marketing at 800-750-6404 and request the Agency department.

Information confidentiality and security

We maintain physical, electronic, and procedural safeguards that comply with federal and state regulations to protect your nonpublic personal information. Third parties who have access to personal information must agree to use it only to perform the services agreed upon and to comply with all applicable federal and state laws.

If you feel uncomfortable providing personal information over the internet, you always have the option of submitting information to the address or telephone number provided.

If you have any questions or concerns about privacy, our information practices, secure web servers or the confidentiality of personal data transmissions over the Internet, please e-mail us at privacy@lhlic.com.

California Residents:

Per California Consumer Privacy Act of 2018 you have the right to request the specific personal information and the categories of personal information we have collected about you. Submit a request using the link below:

California Consumer Privacy Request form

Lincoln Heritage Life Insurance Co.
Consumer Privacy
PO Box 29045
Phoenix, AZ 85038

For additional questions, contact our marketing support department at: 1-800-750-6404.
Email: privacy@lhlic.com

We will record your request as soon as we receive it but please note that it could take up to 45 days to verify and process your request. We will send a confirmation letter once the process is completed.